Evaluation of Green Practices at the Front Office Department to Support The Sustainability of the Merusaka Nusa Dua Hotel
DOI:
https://doi.org/10.55927/wakatobi.v4i2.81Keywords:
Green Practices, Green Hotels, Sustainability, From OfficeAbstract
This study evaluates the implementation of green practices within the Front Office Department of Hotel Merukaa Nusa Dua, as part of its efforts to support environmental sustainability. The findings indicate that the implementation of these practices has been effective, notably through the use of wooden key cards, the reduction of single-use plastics, and the digitalization of the check-in process. This success is further supported by a consistent system of weekly monitoring, monthly evaluations, and internal audits. The critical role of human resources is evident in the routine training for staff and educational initiatives for guests, which have led to greater participation from all stakeholders. In conclusion, the integration of green practices at the Front Office not only strengthens the hotel's sustainability strategy but also positively impacts guest satisfaction and reduces operating costs.
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